Tech Company Moves to Downtown Aurora, Brings 100 Plus Jobs to Old Library Campus

Mayor Tom Weisner welcomes Support Techs to downtown Aurora at a press conference on Monday.

Mayor Tom Weisner welcomes Support Techs to downtown Aurora at a press conference on Monday.

Support Techs is downtown Aurora’s newest neighbor. The technology support company is moving into the old library at 1 E. Benton St. in downtown, the mayor and others announced today at a press conference.

Support Techs brings over 100 employees to the building. Ron Janusz, president of Support Techs, said they hope to move in the middle of next year.

Mayor Tom Weisner thanked the initiative of Invest Aurora (formerly Seize the Future) for enticing the company to make the move. Mayor Weisner pointed out the successful art movement in downtown, along with more residences, like the 36 apartments that will be in the old Elks Building on Benton and Stolp.

Janusz said that Onlight Aurora, the city’s buried fiber optic cable system, was a big factor in the move, as well as downtown amenities for employees. He said in the computer support business, the company needs fast internet capabilities.

No plans or renderings for the building were shown, but the city’s request for proposal (RFP) requested that the building be returned to the original architectural state sans the mid-century modern facade.

Support Techs is in its 21st year of business. For the last six years, the company resides at 580 Exchange Ct. in Aurora.

Support Companies

The Support Companies, and its sister companies, are among the premiere technical and customer support enterprises in the Midwest, In business for more than 20 years, they currently comprise over 100 full-time permanent employees, more than 75% of them Aurora residents.

Specializing in providing support for cutting edge technologies, clients include large counties, banking institutions, hotels, and national corporate users. All of its major clients are traded on the New York Stock Exchange and new start-up clients are being added regularly.

“Our work environment is built to engage and support our workforce. We invest heavily in people and the community,” said The Support Companies, LLC President Ron Janusz. “Downtown Aurora is buzzing with new energy and we want to be a part of that. This is an ideal location for our continued growth and development.”

The former Aurora Public Library building will house its 24/7 contact center, training and product labs, IT and server operations and administrative offices.

Donation to library foundation

Under the terms of the purchase agreement, Support Companies, LLC will purchase the property for $10 and it will be placed on public tax rolls for the first time ever, benefiting local taxing bodies including the City of Aurora and East Aurora School District 131. Property taxes cannot be challenged for five years. Support Companies, LLC also will donate $50,000 per year to the Aurora Public Library Foundation for a minimum of five years.

Under the agreement, the City of Aurora maintains approval rights of any purchaser in the sale of the property and will maintain the first right of refusal if Support Companies, LLC desires to ever sell it.

Aurora Public Library Board of Directors President John Savage said, “One of the goals of the library’s board was to not leave the former library vacant. This agreement accomplishes that goal and so much more. To say that we are excited about the opportunities that Support Companies, LLC can provide to our community would be an understatement.”

Millennials in downtown

A large percentage of the workforce at Support Companies, LLC are young tech-focused millennials who are in college or recent graduates. The proximity to Waubonsee Community College in the heart of Aurora’s downtown was one of the main attractions for the move to the former library site.

In partnership with Waubonsee Community College and the Kane County Workforce Development Division, Support Companies, LLC will establish an on-site training program to provide technical skills training and career connections.

“We are looking forward to providing opportunities right here in Aurora for young professionals looking to start their tech careers. Our relatively young workforce will help to increase a demand for housing, food and other cultural amenities,” said Support Companies Vice President Melinda Kruder. “Collaborating with local institutions will be a win for all involved.”

Support Companies, LLC has also partnered with OnLight Aurora to provide redundant internet and broadband services to the facility and is working with local architects for the internal renovations of the property.

Design work and floor plans will start immediately and build out will begin in January. While the main floor requires no build out work, the basement and second floor will undergo extensive renovations to accommodate staff, IT servers and the professional levels of technology and accessibility needed to provide high quality services to its global clients.

Support Companies LLC expects to have all operations and employees moved to the new location by the summer of 2016.